Last Updated: 27 Feb 2024

Thank you for choosing Terrano Info Solutions (“Terrano Info Solutions,” “we,” “us,” or “our”). We strive to provide the highest quality services and products to our customers. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and processing refunds for services provided by Terrano Info Solutions.

Refund Eligibility

1. Digital Marketing Services: Refunds for digital marketing services may be considered on a case-by-case basis. We will assess refund requests based on factors such as service delivery, performance, and client satisfaction.
2. IT Services: Refunds for IT services will be considered if the services provided do not meet the specifications outlined in the service agreement or if there are unresolved issues that we are unable to address.

Refund Process

1. Requesting a Refund: To request a refund, please contact us at [contact@terranoinfosolutions.com] and provide details regarding the reason for your refund request, along with any relevant documentation or evidence.
2. Refund Evaluation: We will evaluate your refund request and notify you of the decision within a reasonable timeframe. If additional information is required, we may reach out to you for clarification.
3. Refund Approval: If your refund request is approved, we will initiate the refund process. Refunds will be issued using the original payment method, unless otherwise agreed upon.
4. Refund Timeline: The time it takes for you to receive the refund may vary depending on the payment method and financial institution. We will make every effort to process refunds promptly.

Exceptions

1. No-Refund Services: Some services provided by Terrano Info Solutions may be designated as non-refundable. These services will be clearly identified at the time of purchase or in the service agreement.
2. Third-Party Products or Services: Refunds for third-party products or services procured through Terrano Info Solutions will be subject to the refund policies of the respective third-party providers.

Contact Us

If you have any questions or concerns about our Refund Policy or if you would like to request a refund, please contact us at info@terranoinfosolutions.com.

By using the services provided by Terrano Info Solutions, you signify your acceptance of this Refund Policy. If you do not agree to this Refund Policy, please refrain from using our services.