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SIEBEL-CRM

Siebel 8 Essentials

Contents

  Using Siebel CRM

1: Introducing Siebel Applications
2: Using the Siebel Web Client
3: Working with Siebel Data

  Access Control and Organization Setup

4: Responsibilities and Views
5: Users, Positions, and Organizations
6: Controlling Access to Customer Data
7: Catalogs and Master Data

  Physical Architecture and Management

8: The Siebel Web Architecture
9: Server Components and Parameters
10: Server Management
11: Siebel Client Types

  Installation and Security

12: Securing Access to the Application
13: Installing Siebel Applications

  Siebel Application Architecture

14: Siebel Application Architecture
15: Using Siebel Tools to Examine Object Definitions
16: The Siebel Data Model
17: Siebel Business Components
18: Siebel Party Business Components
19: Siebel Business Objects
20: Configuration Strategy
21: The Configuration Process

  Application Configuration

22: Managing Object Definitions
23: Editing and Compiling Object Definitions
24: UI Layer Configuration: Web Templates
25: UI Layer Configuration: Applets
26: UI Layer Configuration: Applications, Screens, and Views
27: UI Layer Configuration: Drilldowns
28: Business Layer Configuration: Joins
29: Business Layer Configuration: Existing Business Components and Fields
30: Business Layer Configuration: New Business Components and Fields
31: Business Layer Configuration: Picklists
32: Configuring Multi-Value Groups
33: Data Layer Configuration

  Siebel Workflow

34: Siebel Business Services
35: Building Siebel Workflow Processes
36: Testing and Deploying Workflow Processes
37: Executing Workflow Processes
38: Using Workflow Policies

  Configuring Business Logic
39: Siebel Task UI
40: Task UI: Creating a Task
41: Transient Business Components and Branching
42: Siebel Business Rules
43: Creating Business Rules
44: Introducing Siebel Assignment Manager
45: Creating Assignment Rules
46: Tailoring Assignment Manager Behavior
47: Invoking Siebel Assignment Manager
48: State Models

  Data Loads
49: Introducing Enterprise Integration Manager
50: Creating Data Maps
51: Running Enterprise Integration Manager

 Application Deployment
52: Introducing Application Deployment Manager
53: Deploying Application Customizations